Security & Privacy

Safe ordering – We guarantee it!

The Palagems.com Safe Shopping Guarantee:

• We guarantee that every transaction you make at Palagems.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Palagems.com.

Our guarantee protects you while shopping at Palagems.com, so that you never have to worry about credit card safety. Period.

What makes Palagems.com so safe?

• Safe Technology: Our secure server software (SSL) is among the best available today for secure commerce transactions. All of your personal information is encrypted, including credit card number, name, and address, so that it cannot be read as the information travels across the Internet.

Still don't want to use your credit card on the Internet?

• Not a problem. Just fill out our online order form and check the box that tells us you prefer to give us your credit card details by phone. After you have submitted your order, we will call you to confirm your order and get your credit card information.

Guarantee details:

• Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Palagems.com will cover the entire liability for you, up to the full $50.00. Palagems.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Palagems.com while using the secure server.
   
• In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Your Privacy

At Palagems.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

• When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
   
• When you sign up for our Personal Notification Services we need only an e-mail address – which we use to send the information you requested.
   
• If we hold a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
   
• We personalize your shopping experience by using your purchases to shape our recommendations about the gems, jewelry and minerals that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
   
• We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new Palagems.com services, and special offers we think you'll find valuable. If you would rather not receive this information, simply let us know via e-mail.

How does Palagems.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure sockets layer (SSL) technology encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about “cookies?”

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features and to store items in your shopping cart between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Will Palagems.com disclose the information it collects to outside parties?

That’s an easy one. We do not. Period.

In summary

We are committed to protecting your privacy. The information we collect on the site is used only to make shopping at Palagems.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent

By using our web site, you consent to the collection and use of this information by Palagems.com. Any changes in our privacy policy will be posted on this page so that you are always aware of what information we collect and how we use it.

Tell us what you think

Palagems.com welcomes your questions and comments about privacy. Please send e-mail to: info@palagems.com.